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Return Policy 

1. Our Promise

At TEENPLUS, we want you to love your fit. If something isn’t right, we’ll help you exchange it or get a refund, subject to the conditions below.

2. Return & Exchange Window

  • You may request a return or exchange within 7 days of receiving your order.
  • Requests made after 7 days from delivery cannot be accepted.

3. Hygiene & Eligibility Conditions

Because our products are innerwear items, the following conditions apply for hygiene and safety reasons:

  • Products must be unworn, unwashed, and unused, with all original tags and hygiene seals/liners intact.
  • Products returned without the original hygiene liner/seal, or showing signs of wear, will not be accepted.
  • Panties and briefs are non-returnable and non-exchangeable once the hygiene seal is opened, unless the item is defective or incorrect (see Section 5).
  • Bras, sports bras, and other innerwear can be exchanged for a different size within the return window, provided the hygiene seal/tags are intact and the product is unworn.
  • Products purchased under a “Sale” or “Clearance” tag are eligible for size exchange only and are not eligible for a refund, unless defective.

4. How to Request a Return or Exchange

  1. Log in to your TEENPLUS account and go to “My Orders”, or contact us at support.teenpluswear@gmail.com with your order number.
  2. Select the item(s) and reason for return/exchange.
  3. Once approved, our courier partner will pick up the item from your registered address (where reverse pickup is available in your pincode), or you may be asked to self-ship the item to our warehouse.
  4. Once the returned item passes quality inspection, your exchange will be dispatched or your refund will be initiated.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Please notify us within 48 hours of delivery with clear photos/videos of the product and packaging.
  • We will arrange a free replacement or a full refund, including any shipping charges paid, once verified.

6. Refunds

  • Approved refunds are processed to the original payment method within 7–10 business days of the returned item passing quality check.
  • For Cash on Delivery orders, refunds are issued via bank transfer or UPI; you will be asked to share your bank/UPI details.
  • Shipping charges (if any were paid at checkout) are non-refundable, except in cases of damaged, defective, or incorrect items.

7. Exchange for Size/Colour

  • Size exchanges are subject to stock availability of the requested size/colour.
  • If the requested size/colour is unavailable, we will offer a refund or store credit instead.
  • Only one exchange is permitted per item.

8. Non-Returnable Items

  • Panties/briefs with the hygiene seal removed or broken
  • Items marked “Final Sale” at the time of purchase
  • Gift cards
  • Items damaged due to misuse, incorrect washing, or normal wear and tear

9. Order Cancellations

  • Orders can be cancelled free of charge before they are shipped.
  • Once an order has been shipped, it cannot be cancelled; you may initiate a return once delivered, as per this policy.

10. Need Help?

Our team is happy to help with sizing, fit, or any return/exchange questions:

Email: support.teenpluswear@gmail.com
Phone: +91 98400 08005
Hours: Monday–Saturday, 10 AM – 6 PM