Privacy Policy
1. Introduction
TEENPLUS (“we”, “us”, “our”) operates the website teenplus.co.in (the “Site”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop with us. By using the Site, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information you give us
- Name, email address, phone number
- Billing and shipping address
- Account login details (username, password)
- Order history, size/fit preferences, and wishlist items
- Payment information (processed securely by our payment gateway partners — we do not store full card details on our servers)
2.2 Information collected automatically
- IP address, browser type, device information
- Pages visited, time spent, referring website
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
- To process and deliver your orders
- To create and manage your account
- To send order confirmations, shipping updates, and customer support communication
- To personalize your shopping experience (size recommendations, recently viewed items)
- To send promotional offers and newsletters, where you have opted in
- To improve our website, products, and services
- To detect and prevent fraud or misuse of the Site
- To comply with legal obligations under Indian law
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Delivery and logistics partners — to fulfil and ship your orders
- Payment gateway providers — to process payments securely
- Technology service providers — for hosting, analytics, and marketing tools
- Government or regulatory authorities — where required by law
All third parties we work with are required to handle your data securely and only for the purpose it was shared.
5. Data Security
We use reasonable technical and organisational measures, including SSL encryption on our checkout pages, to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart and wishlist, and understand how visitors use our Site. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.
7. Your Rights and Choices
- You can access, update, or correct your account information anytime by logging into your account.
- You can unsubscribe from marketing emails using the “unsubscribe” link in any email.
- You can request deletion of your account and associated personal data by contacting us (see Section 10), subject to any legal or accounting record-keeping requirements.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
9. Children’s Privacy
Our Site is intended for users who are 18 years of age or older, or who are shopping under the supervision of a parent/guardian. We do not knowingly collect personal information from children without appropriate consent.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: support.teenpluswear@gmail.com
Phone: +91 98400 08005
Address: 1524, Aisi Ganj, Bahadurgarh Road, West Market, Delhi – 110006
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.
